Quality Management and Assurance

At NuCreative, the quality of our project delivery is far more important than the quantity of projects we deliver. For this reason, we have made an intentional shift to focus on a limited number of web projects with scope and budget to allow for careful attention to detail and adhere to accessibility, usability and web coding standards. Regular testing and communication are central to our Quality Management and Assurance Measures.

To ensure the delivery of a quality web project, we have an approval process at every major milestone prior to commencing the next stage of the project, including project requirements documentation, design, functional testing and pre-launch. In the testing phase, we match the test plans to the initial project requirements document. While the requirements of projects differ, we recommend testing the following aspects prior to launch:

  • Adherence to WCAG 2.0 AA
  • Testing of RSS feeds, multimedia, audio podcasts, xml integration, search function and resource library
  • Review of Content, including migration, links, navigation and other website elements
  • Testing of re-directs
  • Testing of website security, including penetration testing
  • Website load testing
  • Ensuring efficient Web performance 24/7, from front end to back end
  • Developing strategies and executing tactics that drive growth for your business
  • Helping to adopt new technologies, features and capabilities appropriate to your online channel/s
  • Identifying opportunities for improvement at all levels of our combined processes and operations
  • Fostering a strong, interconnected relationship based on consistent, two-way dialog

The quality of our training is assured by participant surveys as well as the actual ability of the participants to demonstrate that they can perform all functions necessary to administer the new website or application. We offer a number of website support plans to cater for all client sizes, and support lines open to content administration staff to ensure that help is on hand when needed.

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